How to Get a Full Refund from Frontier Airlines in 3 Easy Steps
You had to cancel your flight with Frontier Airlines or your flight got disrupted. Now you want to get your money back. No problem, we are here to help. In this article, we will guide you through the 3 simple steps to get a full refund from Frontier Airlines.
Step 1: Check the refund policy. You can get a full refund if you cancel your flight within 24 hours of booking and the flight is more than 7 days away. You can also get a full refund if the airline delays or cancels your flight for any reason, or if they change your schedule significantly and mess up your travel plans.
Step 2: Contact the airline. You can ask for a refund online or by calling customer service. You will need your confirmation number and last name to find your booking details. You can also use the Frontier app to manage your booking and ask for a refund.
Step 3: Provide proof of disruption. You may need to show some evidence of why your flight got delayed, cancelled or changed to get a full refund. For example, if bad weather caused your flight delay, you may need to show a weather report or a picture of the flight status. If your flight got cancelled because of a mechanical problem, you may need to show a letter from the airline or a copy of the cancellation notice.
That's all! You have done everything you need to do to get a full refund from Frontier Airlines. You should get an email confirmation from the airline with a link to check the status of your refund online. You can also call customer service or visit their website to track your refund. Frontier Airlines says that it may take up to 7 business days for your refund to be processed and up to 2 billing cycles for it to show up on your credit card statement. If you paid with cash or check, you may get a check in the mail within 20 business days.
We hope this article was useful and informative. Thank you for choosing Frontier Airlines and happy travels!
What is Frontier Airlines' refund policy and how to use it
How to cancel your Frontier Airlines flight online and get a full refund
- Go to the official website
- Click on My Trips/Check-In on the top right of the homepage
- Type in your last name and confirmation code and click on Search
- You will see your flight details on the screen. Choose the flight you want to cancel and click on Cancel Booking
- You will have to confirm your cancellation and pick your refund option. You can get a refund to your original payment method or a travel credit that you can use later
- After you confirm your cancellation and refund option, you will get a cancellation number and a confirmation email
How to contact Frontier Airlines customer service and request a full refund
- Press 1 to pick your language
- Press 2 if your question is about flight booking
- Press 3 for any help on cancellation or changes
- Say "other options" on the first menu
- Say "feedback and concerns" on the second menu
- Wait for the IVR to connect you to a live customer service person
How to avoid fees and penalties when requesting a full refund from Frontier Airlines
- Book your flight with the WORKS package. The WORKS package is an extra thing that includes being able to get a refund, choosing your seat, bringing a carry-on and a checked bag, getting on the plane first, and changing your flight. If you book your flight with the WORKS package, you can cancel your flight for any reason and get a full refund for free, as long as you cancel more than 24 hours before it leaves¹.
- Cancel your flight within 24 hours of buying it. If you did not book your flight with the WORKS package, you can still cancel your flight within 24 hours of buying it and get a full refund, but only if your flight is more than 7 days away from leaving². If you cancel your flight after 24 hours of buying it or less than 7 days before it leaves, you will not get your money back unless Frontier Airlines canceled or changed your flight a lot².
- Call Frontier Airlines customer service. If you are not sure if you can get a full refund or how to cancel your flight online, you can call Frontier Airlines customer service and talk to someone who can help you with your cancellation and refund process. You can dial their toll-free number, which works 24/7, or use other ways like chat, email, or WhatsApp³. You can also write a formal complaint on their website if you are not happy with their service or refund policy².
How to check the status of your refund request and follow up with Frontier Airlines
- Check your email for a confirmation of your request. Frontier Airlines will email you a confirmation number and a link to check your refund online. You can also use this link to cancel or change your request if you want.
- Go to the Frontier Airlines website and click on "Manage Travel". Type in your confirmation number and last name to see your booking details. You can see your refund under the "Refunds" section. You can also see your flight, make changes, or cancel your booking from this page.
- Call Frontier Airlines customer service if you have any questions or issues with your refund. You can call them 24/7 and talk to someone who can help you with your request. Have your confirmation number and flight details ready when you call.
- Wait for your refund to be done. Frontier Airlines says that it may take up to 7 business days for your refund to be done and up to 2 billing cycles for it to show up on your credit card statement. If you paid with cash or check, you may get a check in the mail within 20 business days.
How to get a full refund from Frontier Airlines in case of flight delays, cancellations or changes
- Review the Frontier Airlines refund policy. You can find it on their website or in your booking confirmation email. It says that you can get a full refund if you cancel your flight within 24 hours of booking and the flight is more than 7 days away. You can also get a full refund if the airline delays or cancels your flight for any reason, or if they make a significant schedule change that affects your travel plans. You can ask for a refund online or by calling customer service.
- Reach out to Frontier Airlines as soon as possible. If your flight is delayed, cancelled or changed, you should contact the airline right away to ask for a refund. You can call them or go to their website and click on "Manage Travel". You will need your confirmation number and last name to access your booking details. You can also use the Frontier app to manage your booking and ask for a refund.
- Show proof of your flight disruption. Depending on the cause of your flight delay, cancellation or change, you may need to show some evidence of your flight disruption to get a full refund. For example, if your flight was delayed due to bad weather, you may need to show a weather report or a screenshot of the flight status. If your flight was cancelled due to technical problems, you may need to show a letter from the airline or a copy of the cancellation notice.
- Follow up with Frontier Airlines until you get your refund. After you ask for a refund, you should get an email confirmation from Frontier Airlines with a link to check the status of your refund online. You can also call customer service or go to their website to track your refund. Frontier Airlines says that it may take up to 7 business days for your refund to be processed and up to 2 billing cycles for it to show up on your credit card statement. If you paid with cash or check, you may get a check in the mail within 20 business days.

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